One of the main goals for manufacturing companies is to provide high levels of service quality to their customers by optimizing after-sales support management
Documenta provides accurate and up-to-date data related to project documentation, allowing after-sales service staff to streamline support activities.
The SVG software module (Online Spare Parts Management) significantly facilitates customer relations concerning spare parts requests. It enables the assignment of a personalized WEB area for each customer, where project drawings are published in an interactive mode. This mode allows for the identification of spare parts or kits representing mechanical assemblies.
The SVG software module (Online Spare Parts Management) converts any CAD drawing that represents a device or parts of it into the Scalable Vector Graphics (SVG) format, suitable for web publication. It allows users to identify the represented components and their respective codes, and to create groupings of these components to form comprehensive spare parts kits.
When using the service, the customer can access their reserved area using the provided credentials. By simply moving their mouse over the various components or kits represented on the published drawings, the customer can highlight the components and view their related codes to be used for ordering spare parts.
The SVG software module, integrated into the functional context of Documenta, is a powerful tool for managing customers in the spare parts domain, leading to a drastic reduction of time compared to traditional working methods.
The SVG software module is the ideal communication platform for interacting with your customers in total control and security, optimizing work times, and eliminating document revision errors
Being integrated into the functional context of Documenta, it enhances its potential regarding customer relationship management and allows for a ** single working tool** with functionalities available to Documenta users who have the appropriate interaction permissions.
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